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T-Mobile CSR Lies About Making Changes To Account, Causes $75 In Overage Fees
Ric L. is having problems with T-Mobile’s CSRs—specifically, they don’t seem capable of actually making any changes to his account or recording anything about his calls, and when that leads to $75 in...
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Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony
Okay, everyone together in Moe Szyslak’s voice: “Whaaaaa?” We’re just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent...
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Pepsi & Amazon Won't Fix PepsiStuff Error, Keep Ignoring Customer
Jon saved up a bunch of PepsiStuff points and decided to redeem them for an item PepsiStuff is promoting on its website. That’s how these point redemption programs usually work, you see....
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Macy's Keeps Lowering Shopper's Credit Limit Without Warning
Trey is upset. Four times in the past year, Macy’s has reduced the credit limit on his card without advance notice, even as his card membership level keeps going up. (Apparently he really likes liked...
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Former Sprint CSR Tells All
A man who worked on the front line of Sprint’s customer service department sent us some dirt on what goes on over there, including officially designated fake supervisors, obnoxious personal notes left...
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Sears Refuses To Refund $1070 For TV They Never Delivered
Update: one day after being posted here, the issue has been resolved. Sears strikes again! They sold Tom a TV for $1,070 on Black Friday last November. “Of course, it wasn’t in stock but they assured...
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Follow-Up: Citibank Steps In, Forces Sears To Remove The $1070 Charge
Tom just sent us a follow-up to yesterday’s post, and it’s good news: Score another one for The Consumerist! This morning I contacted Sears’ Executive Customer Service Department. They attempted to...
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Dell Reduces Instant Discount By $200 Somewhere Between Shopping Cart And...
Before we get to the typical bad-company shenanigans—in this case, Dell’s $599 discount mysteriously shrank to $400 between when he placed it in his shopping cart and when he reached the confirmation...
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Earthlink Tries To Sell You Anti-Virus Protection When You Contact Them To...
Sometimes we feel sorry for CSRs who have to try to sell you stuff you don’t want or need when you’re contacting them to correct a billing mistake. It’s just so sad. Reader ajlei contacted Earthlink’s...
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Vonage Says "If You Hang Up We'll Cancel Your Account"
We don’t know what the hell happened with this customer service situation, but somehow the CSR for Vonage decided that when Sarah abruptly hung up on him, she agreed by default to a service...
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